FAQ

WHAT INFORMATION DO I NEED TO SUPPLY YOU WITH?

Please provide as much information as possible for us to give you the best possible quote.

Name & contact details, date, times, venue, type of event, size of audience, access, restrictions, budget, etc. But feel free to contact us at any point with your questions or to discuss an event.

HOW DO I PLACE A BOOKING?

We are able to take bookings via; telephone, email or contact form. To discuss your exact requirements please contact us and we will be happy to help.

 

WHAT HAPPENS NEXT?

Once your technical requirements have been confirmed & agreed upon we will issue an invoice which will require some additional contact details such as full name, billing address and delivery address. Bookings are confirmed once a 25% deposit has been received. The outstanding amount must be paid in full prior to the event date.

DO YOU HAVE PUBLIC LIABILITY INSURANCE?

Yes, our policy covers us for up to £1,000,000 PLI with a company which specialises in the events industry; a copy of this is available on request.

PORTABLE APPLIANCE TEST? (PAT)

Yes, all of our equipment is tested annually for electrical safety, a certificate of this is available upon request.

 

WHAT IS YOUR DRY HIRE POLICY?

All large system packages must be supplied with one of our engineers to ensure correct setup and operation of the equipment. Particular small packages and items are available as dry hire. We require two forms of valid identification with correct addresses (passport, driving licence, utility bill, etc.) with full hire payment up front and a damage deposit will also be held for the duration of the hire; a 25% deposit may also be required to secure the booking. All items must be returned within the dates/times provided and are not considered returned until checked and inspected by SB Audio Solutions staff. The hirer is solely responsible for any equipment throughout the hire period. Any damage or loss of items will be charged at full cost plus expenses. Terms and conditions apply. (see below)

 

WHAT IS YOUR CANCELLATION POLICY?

We understand that cancellations can happen due to various circumstances. Any cancelled bookings within 14 days of the event will result in the loss of deposit (25% cost) with the remainder refunded, outside of this period we guarantee full refund of deposit. Please contact us as soon as possible with any problems.

 

WHAT ARE YOUR PAYMENT POLICIES?

The booking will be confirmed once a deposit has been received (25% of total) and the remainder completed prior to the event date. We accept the following methods of payment: BACS, Cash, Paypal and Cheque (Please allow one week to clear full amount).

 

 

 

 

 

© 2019 by FLEXWebandSEO

CONTACT US

 

Phone:

Harry: 07703753777

George: 07810828852

 

Email: [email protected]

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